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Inhalt

Eine Anleitung zum Schulabgang

Version

1

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title	aktiv

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Anleitung zum Schulabgang

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1

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Im Folgenden finden Sie eine detaillierte Anleitung für das Beantragen eines Schulabgangs.

Link zu dieser Seite: https://kb.lra-sm.de/x/HIDyBw

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Wann muss ein Schulabgang beantragt werden?

Ein Schulabgang muss beantragt werden, wenn ein Schüler nicht mehr zur Schule geht oder eine Schule besucht, die nicht vom Kommunalen IT-Service (KITS) betreut wird. In diesem Artikel erhalten Sie eine Schritt für Schritt Anleitung Inklusive Bildern.

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type	regular

Zum Service Desk

Aura - Panel

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0

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Schritt 1:

Um Zugang zum Ticketportal für Schulen zu erhalten, klicken Sie auf die Schaltfläche "Service Desk"

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label	Service Desk
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type	regular

Erstellen eines KITS Kontos

Aura - Panel

tab

0

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Schritt 2:

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title	Ein-/Ausklappen

Wenn Sie schon ein Konto besitzen, überspringen Sie bis "Schritt 9".

Falls Sie noch kein Konto haben, müssen Sie sich zunächst registrieren. Klicken Sie hierzu auf "Für ein Konto anmelden".

Aura - Panel

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Schritt 3:

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title	Ein-/Ausklappen

Geben Sie Ihre E-Mail-Adresse und Captcha-Wort ein. Klicken Sie auf "Registrieren".

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Schritt 4:

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title	Ein-/Ausklappen

Nach erfolgreicher Registrierung erhalten sie von "ticket@lra-sm.de" eine Bestätigungs-Mail, dass ihr Konto angelegt wurde.

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Schritt 5:

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title	Ein-/Ausklappen

Überprüfen Sie Ihre E-Mails.
Bestätigen Sie Ihre Registrierung, in dem Sie auf "Registrieren" klicken.

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Schritt 6:

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title	Ein-/Ausklappen

Nach dem Sie zum Ticketportal weitergeleitet wurden, vervollständigen Sie bitte Ihren "Vollständigen Name" , vergeben ein sicheres Passwort und akzeptieren die Kundenvereinbarung, sowie die Datenschutzerklärung.

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Schritt 7:

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title	Ein-/Ausklappen

Beachten Sie beim anlegen des Passwortes die Passwortrichtlinie!

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Schritt 8:

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title	Ein-/Ausklappen

Jetzt können Sie erneut auf folgenden Link "ServiceDesk" zugreifen und sich gegebenenfalls anmelden.

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type	regular

Erstellen eines Schulabgangs-Tickets

Aura - Panel

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0

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Schritt 9:

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title	Ein-/Ausklappen

Wählen Sie in der Website-Navigation den Punkt "iPads an Schulen" aus .

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Schritt 10:

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title	Ein-/Ausklappen

Klicken Sie innerhalb der Rubrik "iPad-Vorgänge (Eltern)" auf "Schulabgang"

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Schritt 11:

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title	Ein-/Ausklappen

Nun öffnet sich das Formular für die DEP Aufnahme.
Geben Sie Ihre Daten nach dem Beispiel im Bild in das Formular ein und wählen Sie Ihre Schule aus.
Wichtig: Wenn ein iPad aus der Verwaltung entfernt werden soll, kreuzen Sie das Kästchen bei "iPad vorhanden?" an und geben Sie die Seriennummer an.
Wenn Sie das Formular vollständig ausgefüllt haben, drücken Sie anschließend auf "Erstellen", um es abzuschicken.

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type	regular

Wie geht es weiter?

Aura - Panel

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Schritt 12:

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title	Ein-/Ausklappen

Sie erhalten von uns nach Erstellung des Vorgangs eine E-Mail mit weiterführenden Informationen.

Die E-Mail sollte wie folgt aussehen:

(iPad soll nicht aus der Verwaltung raus genommen werden):

(iPad soll aus der Verwaltung raus genommen werden):

Sie bekommen ebenfalls noch eine zusätzliche Bestätigungs-E-Mail:

Aura - Panel

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Schritt 13:

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title	Ein-/Ausklappen

Sobald das Schulabgangs-Ticket durch die Schule verifiziert wurde und ein KITS-Mitarbeiter das Ticket bearbeitet, erhalten Sie eine Informations-E-Mail.
Dies kann in Spitzenzeiten bis zu 2 Wochen in Anspruch nehmen.

Diese sollte wie folgt aussehen:

Aura - Panel

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Schritt 14:

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title	Ein-/Ausklappen

Sobald das Schulabgangs-Ticket abgeschlossen wurde, erhalten Sie eine letzte Informations-E-Mail.

Diese sollte wie folgt aussehen:

Wichtig: Falls Ihr iPad aus der Verwaltung raus genommen wurde, müssen Sie noch Ihr iPad auf Werkseinstellungen zurücksetzen.

Nun ist der Vorgang erfolgreich abgeschlossen!

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E-Mails werden an jene Adresse geschickt, welche unter Schritt 3 (Kontoregistrierung) eingetragen wurde.

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Sollten Sie fragen oder Probleme haben, stehen wir Ihnen auch Telefonisch zu Verfügung, Sie erreichen uns unter der 03693 485-7777.

Versions Compared

Old Version 28

New Version 29

Key

Wann muss ein Schulabgang beantragt werden?

Zum Service Desk

Schritt 1:

Erstellen eines KITS Kontos

Schritt 2:

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Erstellen eines Schulabgangs-Tickets

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Schritt 11:

Wie geht es weiter?

Schritt 12:

Schritt 13:

Schritt 14:

Pages

Recently updated

Page History

Versions Compared

Old Version 28

New Version 29

Key

Wann muss ein Schulabgang beantragt werden?

Zum Service Desk

Schritt 1:

Erstellen eines KITS Kontos

Schritt 2:

Schritt 3:

Schritt 4:

Schritt 5:

Schritt 6:

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Erstellen eines Schulabgangs-Tickets

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Schritt 11:

Wie geht es weiter?

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