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InhaltEine Anleitung zum Schulabgang
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Status
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Anleitung zum Schulabgang



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Im Folgenden finden Sie eine detaillierte Anleitung für das Beantragen eines Schulabgangs.

Link zu dieser Seite: https://kb.lra-sm.de/x/HIDyBw

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Wann muss ein Schulabgang beantragt werden?

Ein Schulabgang muss beantragt werden, wenn ein Schüler nicht mehr zur Schule geht oder eine Schule besucht, die nicht vom Kommunalen IT-Service (KITS) betreut wird. In diesem Artikel erhalten Sie eine Schritt für Schritt Anleitung Inklusive Bildern.

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Zum Service Desk

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Schritt 1:

Um Zugang zum Ticketportal für Schulen zu erhalten, klicken Sie auf die Schaltfläche "Service Desk"

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Erstellen eines KITS Kontos

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  Schritt 2:

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titleEin-/Ausklappen

Wenn Sie schon ein Konto besitzen, überspringen Sie bis "Schritt 9".

Falls Sie noch kein Konto haben, müssen Sie sich zunächst registrieren. Klicken Sie hierzu auf "Für ein Konto anmelden".

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  Schritt 3:

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titleEin-/Ausklappen

Geben Sie Ihre E-Mail-Adresse und Captcha-Wort ein. Klicken Sie auf "Registrieren".

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  Schritt 4:

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Nach erfolgreicher Registrierung erhalten sie von "ticket@lra-sm.de" eine Bestätigungs-Mail, dass ihr Konto angelegt wurde.

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  Schritt 5:

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titleEin-/Ausklappen

Überprüfen Sie Ihre E-Mails.
Bestätigen Sie Ihre Registrierung, in dem Sie auf "Registrieren" klicken.

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  Schritt 6:

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Nach dem Sie zum Ticketportal weitergeleitet wurden, vervollständigen Sie bitte Ihren "Vollständigen Name" , vergeben ein sicheres Passwort und akzeptieren die Kundenvereinbarung, sowie die Datenschutzerklärung.

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  Schritt 7:

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Beachten Sie beim anlegen des Passwortes die Passwortrichtlinie!

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  Schritt 8:

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Jetzt können Sie erneut auf folgenden Link "ServiceDesk" zugreifen und sich gegebenenfalls anmelden. 

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  Schritt 9:

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Wählen Sie in der Website-Navigation den Punkt "iPads an Schulen" aus .

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  Schritt 10:

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titleEin-/Ausklappen

Klicken Sie innerhalb der Rubrik "iPad-Vorgänge (Eltern)" auf "Schulabgang"

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  Schritt 11:

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Nun öffnet sich das Formular für die DEP Aufnahme.
Geben Sie Ihre Daten nach dem Beispiel im Bild in das Formular ein und wählen Sie Ihre Schule aus.
Wichtig: Wenn ein iPad aus der Verwaltung entfernt werden soll, kreuzen Sie das Kästchen bei "iPad vorhanden?" an und geben Sie die Seriennummer an.
Wenn Sie das Formular vollständig ausgefüllt haben, drücken Sie anschließend auf "Erstellen", um es abzuschicken.

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  Schritt 12:

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titleEin-/Ausklappen

Sie erhalten von uns nach Erstellung des Vorgangs eine E-Mail mit weiterführenden Informationen.

Die E-Mail sollte wie folgt aussehen:

(iPad soll nicht aus der Verwaltung raus genommen werden):

(iPad soll aus der Verwaltung raus genommen werden):

Sie bekommen ebenfalls noch eine zusätzliche Bestätigungs-E-Mail:

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  Schritt 13:

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titleEin-/Ausklappen

Sobald das Schulabgangs-Ticket durch die Schule verifiziert wurde und ein KITS-Mitarbeiter das Ticket bearbeitet, erhalten Sie eine Informations-E-Mail.
Dies kann in Spitzenzeiten bis zu 2 Wochen in Anspruch nehmen.

Diese sollte wie folgt aussehen:

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  Schritt 14:

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titleEin-/Ausklappen

Sobald das Schulabgangs-Ticket abgeschlossen wurde, erhalten Sie eine letzte Informations-E-Mail.

Diese sollte wie folgt aussehen:

Wichtig: Falls Ihr iPad aus der Verwaltung raus genommen wurde, müssen Sie noch Ihr iPad auf Werkseinstellungen zurücksetzen.

Nun ist der Vorgang erfolgreich abgeschlossen!

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E-Mails werden an jene Adresse geschickt, welche unter Schritt 3 (Kontoregistrierung) eingetragen wurde. 

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Sollten Sie fragen oder Probleme haben, stehen wir Ihnen auch Telefonisch zu Verfügung, Sie erreichen uns unter der 03693 485-7777. 




Tablets an Schulen Neu TSN